Disputed Transaction Form

How can I request a refund on my debit card?

Members will have 120 days to dispute a transaction on their Debit Card for the following reasons:

• Duplicated transaction
• Goods not received
• Cancelled subscription not actioned
• Received goods not as described
• Refund not processed after 30 days
• Transaction not recognised
• Free Trials
• Car Rentals

If you have identified a transaction that you are suspicious of on your Debit Card, you must contact your Credit Union or Credit Union Card Services team immediately on +353 1 6933333

A disputed transaction request initiates a ‘chargeback’ which alerts a request to the merchant to reverse the transaction on a Debit Card.

Members must complete and return a ‘Disputed Transaction’ form along with copies of any:

• Detailed cover letter advising the nature of the dispute
• Proof of purchase
• Evidence of the transaction
• Interactions with the company (emails/letters)

To be returned to their Credit Union to complete a ‘chargeback’ request.